Frequently Asked Questions

How are Texas Casual products fulfilled?

Texas Casual offers both made-to-order and ready-made apparel. Depending on the product, an item may be produced after an order is accepted or fulfilled from available inventory.

Texas Casual works with third-party production, fulfillment, and shipping partners to prepare and deliver orders. Fulfillment methods vary by product.

How many items can I order?

Texas Casual currently limits each order to a maximum of 3 items. This limit applies to the entire order, including combinations of different products, colors, and sizes.

Can I cancel or change an order?

Texas Casual generally holds newly placed orders for approximately one day before releasing them for fulfillment. If you selected the wrong size or color, or need to request a cancellation, contact us as soon as possible.

We will make reasonable efforts to accommodate requests received before fulfillment begins, but changes or cancellations are not guaranteed. Once an order has been released for production, processing, or shipment through a fulfillment partner, it may no longer be possible to change or cancel it. Any cancellation, refund, or other remedy required by applicable law will still be honored.

Do you accept returns or exchanges?

Texas Casual generally does not accept returns or exchanges for buyer's remorse, change of preference, or an incorrectly selected size or color. This policy applies to both made-to-order and ready-made products unless otherwise required by applicable law.

If your order arrives damaged, defective, misprinted, or materially different from what you ordered, contact us promptly so we can review the issue. Nothing in this policy limits rights or remedies that cannot lawfully be limited.

How are refunds handled?

When Texas Casual approves or is legally required to issue a refund for a captured payment, we generally initiate the refund through Stripe within 1–2 business days. Refunds are generally returned to the original payment method.

After a refund is initiated, it may take approximately 5–10 business days for the credit to appear, depending on the payment method, payment networks, and your bank or card issuer. In some cases, a recently completed payment may appear as a reversal rather than as a separate refund credit.

When will my order arrive?

Orders commonly arrive within approximately 1–3 weeks from the date the order is placed, and many may arrive sooner. This is an estimated overall timeframe, not a guaranteed delivery date.

Texas Casual generally holds newly placed orders for approximately one day before releasing them for fulfillment. After release, fulfillment and delivery times can vary based on the product's fulfillment method, product or inventory availability, fulfillment location, production conditions when applicable, destination, carrier conditions, and the applicable shipping service.

Shipping estimates shown during checkout describe estimated carrier transit time and do not necessarily represent the entire time from placing an order through fulfillment and delivery. Production when applicable, processing, weekends, holidays, inventory availability, quality-control issues or reprints, weather, carrier delays, and other circumstances may increase the total delivery time.

If Texas Casual cannot ship within a promised or legally required time, we will provide any notice, cancellation option, or refund required by applicable law.

Where do you ship?

Texas Casual currently accepts orders for delivery within the United States only.

Is my card information stored by Texas Casual?

Payment is handled through Stripe-hosted Checkout. Texas Casual does not directly collect or store your full payment-card number on its storefront servers. Stripe processes payment information under its own privacy and security practices.

What information does Texas Casual use?

We may receive and use information needed to process and fulfill an order, such as your name, email address, shipping address, order details, transaction identifiers, and limited fraud-prevention information. See our Privacy Notice for more.

Can Texas Casual refuse an order?

Texas Casual may refuse, cancel, limit, or restrict orders when reasonably necessary to address suspected fraud, payment abuse, chargeback abuse, automated activity, attempts to bypass purchase limits, harassment, unlawful conduct, or interference with the store. We do not do so for an unlawful discriminatory reason.

Do I agree to electronic transactions?

By placing an order electronically, you agree to conduct the transaction electronically and to receive transaction-related records and communications electronically, subject to applicable law.

Where can I read Texas Casual's policies?

You can review our Terms & Policies and Privacy Notice for additional information about ordering, payments, fulfillment, privacy, and use of the Texas Casual storefront.